Physician Services that drive process efficiency

The most basic premise of the business of healthcare is to get patients who need care into the facility and have doctors available to treat them. But virtue of broken referral management practices and disjointed doctor on-call scheduling standards, appointments aren’t getting booked and physician-related operations are sub-par.

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Patient Referral Management

Chances are that only six out of ten referrals that are made within your network are successfully booked. Those lost patients translate into a major loss of revenue, as they either seek care outside the network or simply never book and receive follow-up care.

Daily Management Dashboard

With the integrated dashboard, Managers are provided with a view of every referral, providing a real-time view of status and the ability to track the making of appointments. 

A color-coded interface shows referrals that are in process and referrals that require intervention. Managers can see key data such as when a referral was entered, when the referral was acknowledged, when the patient was contacted and when the appointment was confirmed.

Analytics

The Patient Referral Analytics function delivers both daily program managers and executive management with a clear view of program trends and operations over time.

Among other things, this functionality can highlight the percentage of referrals declined, accepted and where there was no response – ultimately providing critical insights into patient leakage by location.

The Advantage of Mobile​

An enormous part of optimizing the number of executed referrals is ensuring that the process is clear and simple for the patient being referred. The VisualVault solution takes advantage of app-less mobile communication (nothing to download) as the focus of patient engagement.

The patient receives a text from the practice and patient acceptance via mobile moves the process forward. Subsequent communications like reminders and directions to the office are also delivered via mobile.

On-Call Operations

Your on-call physician program is likely not…effective.

On-call physician programs involve a lot of moving pieces and no one has defined, automated and optimized these moving pieces until now. The VisualVault solution is a cloud-based, mobile-centric product that automates and organizes the processes associated with managing on-call physicians, delivers valuable process insights and lowers costs.

Management Dashboard

Via our elegant dashboard, Managers are presented with a constantly updated status of every patient consultation – showing physician requests and responses in real time.

The status of each physician engagement is defined by a simple green, red or yellow status marker indicating what is proceeding smoothly and what may require attention.

Secure Communications

The Patient Referral Analytics function delivers both daily program managers and executive management with a clear view of program trends and operations over time.

Among other things, this functionality can highlight the percentage of referrals declined, accepted and where there was no response – ultimately providing critical insights into patient leakage by location.

Online Scheduling

An enormous part of the equation of optimizing the number of executed referrals is ensuring that the process is clear and simple for the patient being referred.

Our solution takes advantage of app-less mobile communication (nothing to download) as the focus of patient engagement. The patient receives a text from the practice and patient acceptance via mobile moves the process forward. Subsequent communications such as reminders are also delivered via mobile.

Management Dashboard

Via our elegant dashboard, Managers are presented with a constantly updated status of every patient consultation – showing physician requests and responses in real time.

The status of each physician engagement is defined by a simple green, red or yellow status marker indicating what is proceeding smoothly and what may require attention.

Analytics

The Patient Referral Analytics function delivers both daily program managers and executive management with a clear view of program trends and operations over time.

Among other things, this functionality can highlight the percentage of referrals declined, accepted and where there was no response – ultimately providing critical insights into patient leakage by location

“That’s a Good Question!”

Below are some frequently-asked questions and short answers related to our Physician Services solutions.

What can you do to increase the percentage of referrals that turn into appointments?

Referrals that become appointments directly impact revenue so we developed a solution that solves issues on a variety of fronts. In most cases, referrals are made and there is no simple, clear, aggregate view of where all referrals stand --- so, quite simply, it's not clear and not managed. We deliver superior visibility into status and integrated tools that drive referrals becoming appointments. One of those tools that is invaluable to patients in the process is an app-less mobile experience that makes executing the booking of an appointment completely frictionless.

Is good scheduling software the key to improving our processes around on-call physicians?

Good scheduling software is critical and there are good products on that market. But, we think scheduling software is only one part of the equation -- so we've gone further. We've included functionality that allows for real-time exchange of data between physician, hospital and patient and also deliver sophisticated analytics that identify and highlight areas where problems and room for improvement exists.

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