Streamlining Government Licensing & Permitting Processes

The sophistication of the VisualVault platform coupled with our progressive pricing model delivers a Licensing and Permitting solution that transforms how you’ll operate and how you’ll serve citizens.

Staying Connected Anywhere

Your team members and public sector contractors who are conducting inspections in the field are often doing the same work twice — slowing down the process, creating incremental opportunities for errors and preventing them from being even more productive.

By giving all parties direct access to the platform, everyone in the field can input data directly into the platform. This holds true not only when they have quality internet access but also when there is no internet access – employing our offline forms, they fill in the data and it synchs automatically when connectivity is re-established.

All Parties Connected With Seamless Processes

While very few government organizations operate licensing and permitting programs with exclusively manual processes, there are many that rely on offline processes for portions of the larger process. And those parts of the process are where delays, errors and inefficiencies thrive – creating sub-par service levels.

VisualVault delivers an end-to-end digital solution where all parties are seamlessly connected, processes are automated and a real-time view of program operations is visible and clear to everyone – government employees, vendors/contractors and citizens.

Being Better Connected Makes for Better Programs

Employing the technology of one of our sister companies, Zappix, our Licensing & Permitting solutions set a new standard for proactive, effective interaction with citizens. Leveraging the Zappix AI-powered technology, you can take advantage of app-like scheduling functionality and auto-issued reminders as well as delivering incremental information and updates.

And best of all, you can choose how you want this proactive, auto-issued communications to be delivered – text messages, emails or outbound robo-calls. Regardless, this heightened level of communication results in a simple, frictionless and satisfying experience for all parties.

A Self-Supporting System

Achieving a self-supporting system is dependent upon a variety of different factors and VisualVault delivers.

Broad System Access

Because we price the solution not individual seats, all parties can work within the system. And when all parties have access, all parties benefit.

Intuitive Guidance

With citizens and other parties working within the system, training all parties is not feasible. So, we’ve built our Pathways model that guides users through the system via a sequence of simple, logical questions.

Low Code

Our platform is rich in low code apps that allow non-IT users to update solutions and create new solutions with no code-writing required. More people creating more solutions is a recipe for success.

Visibility

The system is designed to give all parties a real time view of relevant information. Whether a citizen is asking where their license application stands or a government employee is seeking insight on program performance, the answers are clear and visible.

Predictive Analytics Deliver a View Into the Future

Analytics are a strong suit of VisualVault solutions. Program statistics are presented in easy-to-configure personalized dashboards. But, we don’t stop with a smart view of the current state of affairs. Artificial Intelligence can be applied to data sets that can give you an invaluable peak into the future – giving you perspective and data that will help drive decision making.

How It Works?

Below is an example of a common licensing or permitting need and how the process progresses through the system

Issuing agency creates application form with all required pieces of data (low code iForm designer)

Organization or citizen accesses system and fills out form online (iForm)

Online submission automatically triggers auto review of data and/or routing of form to necessary parties for review (workflow automation)

Online agency approvals processed

License or Permit delivered to submitting party online (workflow automation)

Issuing agency views all relevant statuses and statistics realted to program online in personal dashboard (analytics)

“That’s a Good Question!”

Below are some frequently-asked questions and short answers related to Licensing & Permitting solutions.

Do licensing and permitting systems automatically prompt renewals?

Yes. Most solutions are designed to optimize the efficiency of licensing and permitting solutions from application through issuance as well as renewals. Personalized communication can be initiated to alert parties of expiring licenses, prompt action and minimize the need to have personal interaction with your staff over the course of a citizen’s life.

Do new licensing and permitting systems account for data associated with the existing system?

Many licensing and permitting software solutions are not well-equipped to integrate legacy data from previous systems.

Because VisualVault is a sophisticated ECM / CSP platform, it delivers superior capabilities related to system integration, data import and structuring of data -- the capabilities required to integrate old data and processes with new data and processes. These capabilities make the legacy data usable and consistent with the data requirements of the new system. The historical data can be a combination of both hard copy and digital data from legacy processes.

Does the same licensing and permitting software work equally well for very small and very large needs?

Not necessarily. There are some options available that are not well-suited to large applications and needs. They may not scale as needed. They may not integrate properly with other systems. And they may not have some of the features that your program requires.

The VisualVault solution is easily configured to handle virtually every type of licensing and permitting need, is infinitely scalable and is well-suited to handle low volume as well as extremely high volume programs.

Can license and permit applicants see the full content of inspection reports in the system?

Some systems do not allow online access to citizens or have a citizen portal, so inquiries must be handled manually by staff.

The VisualVault licensing and permitting solution allows applicants to view the status of their application within the system and see that an inspection has taken place. But, they can't necessarily see all of the detailed documentation of the inspector’s findings. It's important to note that the system admin can easily adjust business rules to either enable or limit certain groups from accessing specific fields of data.

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