Ease of Use and Adoption Equals Your Success
The Value of Contextual Presentation:
Why is that important?
cloud

The Challenge

Constituents/users simply want to be able to find and use information to complete a task and then do it again and again throughout the day. The ease and speed to locate and use information, the more likely of successful adoption. Complex=Failure.

 

The VisualVault Solution Adoption and Use= Success

The core concept of contextual presentation is to group documents and data in a straightforward and intuitive manner and present exactly what they need to see. Straightforward and Intuitive= Adoption & Success.

VisualVault is easily configured for users to see only the content and data that is related to them and their specific search criteria. Contextual presentation of related content based upon metadata searches is a key to the successful adoption rate enjoyed by VisualVault clients on a global basis.

VisualVault takes contextual presentation to the next level by utilizing individualized dashboards with work specific tabs, reports and sub-sections to allow users to customize the way they search and view their daily work. Additionally, VisualVault dashboards provide users a personalized window to follow their specific content through the various workflow stages enabling them to self-serve and reduce the number of status update calls.

VisualVault’s use of portals and individualized dashboards establishes time saving, self-service capability for external users.  Users log in and immediately view where their “item” is in the workflow process eliminating the need to call to obtain a status update. A user portal, configured, not programmed and contextually presenting associated content and data at their convenience is a reality with VisualVault. VisualVault understands that your success is our success.

VisualVault is configured to enable user groups (down to the individual user level) to see content and data related to their specific team or individual. Additionally, VisualVault leverages contextual presentation of related documents and data to further reduce the use of time draining Google like searches to locate information from a forgotten folder location. VisualVault client’s find and use information faster assuring a great user experience every time.


 

contextual-presentationContextual Presentation Beyond Search

The concept of Contextual Presentation is not limited to retrieval of content and data but also extends to the interactions with constituents, service providers, vendors and other third parties who submit data to your organization through static forms today. VisualVault’s i-Forms enable clients to design interactive forms that change context based upon live sessions of input. Our clients are able to design forms that replicate the actual use of the application screens themselves. And the business rule logic running in the background enables the form to interpret responses and on the fly intelligently change subsequent fields to assure the data collected is accurate, relevant, and ready to auto populate a line of business application. An example of this is a State Agency managing service provider licenses. Based upon the initial checkbox of services, the form changes and presents only the questions related to those services available to the individual. Intelligent forms eliminate user confusion, reduces support calls to the agency, increases provider satisfaction, increases the accuracy rate of responses and reduces the cost to process a license request.

Innovation is great but it must create value within the targeted audience and encourage usage. With VisualVault, gone is the rigid, expensive licensing model that never took into account the fact that the term “Public Sector” by definition requires the public and other external users to access the systems used to conduct business. 


Conclusion

Keeping it simple makes sense for all of us. VisualVault offers an easy to configure and implement Cloud solution that changes the user experience and service is delivery.

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