Industry News

Industry News

Internet of things shaking up product production - Raconteur
Internet of things shaking up product production - Raconteur
June 23, 2017

Raconteur

Internet of things shaking up product production
Raconteur
Just as a mobile device or browser handles customer service, IoT devices can be used to promote products, services, cross-sell or upsell,” says Dr Setrag Khoshafian, chief evangelist and vice president of business process management technology at ...

Author: Business Process Management - Google News
Chicago
Chicago's Procurement Modernization Seeks to Better Collaboration Across 29 City Departments
June 23, 2017

Government Technology: Procurement is one of those areas of government that doesn’t often get a lot of attention. When it comes to technology, people love talking about data analytics, moving to the cloud and any number of overused catchphrases. But too often the simple stuff gets overlooked.

In Chicago, city officials have rallied behind a plan to adjust how its Department of Procurement Services (DPS) does its job. As it stands — and like so many other procurement departments in the U.S. — Chicago’s system revolves largely around a heavily paper-based process that offers little insight into how and why money is spent the way it is. Mayor Rahm Emanuel aims to change all that.

Author: State & Local Government Policy, Business and Technology: i360 Gov
CRM Use Is Gaining Traction in Local Government — Here Are the Numbers to Prove It
CRM Use Is Gaining Traction in Local Government — Here Are the Numbers to Prove It
June 22, 2017
Boston

Over the last few years, the use of customer relationship management (CRM) has been ramping up in local government. The Digital Cities Survey revealed that as of last year, more than 90 percent of cities are either using or working to deploy the technology. And while it’s not quite as pervasive in counties, nearly 70 percent are doing the same, according to the 2016 Digital Counties Survey. Since the information has been tracked for cities, more than half have implemented CRM, while the numbers have been inching up for counties. As cloud computing makes the technology more easily attainable and citizens look for their governments to take a customer-driven approach to services, these numbers are expected to continue to rise.

Source: Center for Digital Government’s Digital Cities and Counties Surveys

This is an excerpt from the Digital Communities Special Report, which appears twice a year in Government Technology magazine and offers in-depth coverage for local government leaders and technology professionals. The June 2017 report explores the idea that the tech that drives 311 can help government deliver an Amazon-like experience.

Author: Elaine Pittman
6 Employee Benefit Trends in 2017 #SHRM17
6 Employee Benefit Trends in 2017 #SHRM17
June 22, 2017
In this war for talent, it’s more than just employee perks that can drive candidate conversions and retention. Companies are growing and shifting their benefit offerings. The Affordable Care...

Workology is the art and science of work, HR and recruitment. Join the resource revolution.
Author: jessica@xceptionalhr.com
You Can’t Build a Good Culture Without Clear Goals
You Can’t Build a Good Culture Without Clear Goals
June 22, 2017
Common culture begins not just with a shared sense of values, but also a shared view of objectives. Colin Kingsbury discusses how the influence of goals is overlooked when shaping company culture.
Author: Colin Kingsbury
Top 5 Trends from the Expo Floor at #SHRM17
Top 5 Trends from the Expo Floor at #SHRM17
June 23, 2017
The doors to SHRM17’s Exhibit Hall have officially closed and as with every SHRM conference, I spent some time chatting with vendors and walking up and down those long walk ways to talk to as...

Workology is the art and science of work, HR and recruitment. Join the resource revolution.
Author: jessica@xceptionalhr.com
Contact Us For More Information!
* required
Contact Us For More Information!
* required